customer service
Hongyang Machinery is committed to becoming your trusted partner, and our service vision is to provide customers with comprehensive support. Our technical personnel and customer service team will provide you with 24/7 on-site and online support to ensure the normal operation of your equipment. Our goal is to increase the value of your device by providing services that exceed expectations, allowing you to use it with confidence.
2
H
Demand Response
24
H
Solution
100
+
Technical Staff
Service Features
Batch delivery capability
Efficient and high-quality batch delivery capabilities provide support for customers to scale up and rapidly expand production
Service guarantee capability
Comprehensive service guarantee and value-added service capabilities provide strong support for the commissioning and operation of customer projects
R&D Capability
Strong R&D capabilities, core technologies, core equipment, and intelligent factories help customers achieve production capacity
Customized solutions
By gaining a deep understanding of customer needs, we can provide tailored services and support to help customers achieve their long-term goals.
Service support
Provide comprehensive pre-sales, in sales, and after-sales services
Pre-sales
Equipped with a pre-sales support team, providing a one-stop solution for optimizing grain and storage through in-depth research on enterprise needs
1. Accurate assessment of project requirements
2. Field investigation and in-depth research
3. Customized one-stop solution
On sale
A highly focused and experienced implementation team, always adhering to a "craftsman" mentality of excellence and standardized construction details, ensures reliable engineering quality, and provides comprehensive knowledge transfer services in this process.
After sales
A complete after-sales support system, spanning the distance of space, staying with customers and creating a better future together
TOP1
Adhere to the principle of "user first"
We always adhere to our consistent quality management policy, adhere to the service principle of "customer first, reliable, and applicable", and always provide standardized and diversified services to customers as our service tenet.
100%
Our service goal is to achieve 100% customer satisfaction
The service response time is 20 minutes, and the resolution of general faults can be completed within 24 hours.
(Replacement of spare parts is determined based on actual arrival time)
(Replacement of spare parts is determined based on actual arrival time)
